Knowledge Base
Step-by-step help for common hosting, email, domain and website questions.
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How backups work, and how to download or restore one
When your site is backed up, how long copies are kept, and how to download or restore one from your dashboard.
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Domain, hosting and nameservers: what's the difference?
A plain-English explanation of the five words everyone uses when putting a website online: domain, hosting, nameservers, DNS and SSL.
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My website shows the placeholder page
You added your domain but visitors see a page that says your domain is ready. This is why, and how to put your own site there.
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The browser says my site is Not secure
Fix a "Not secure" label or a certificate warning on your website, step by step.
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Create a database and open phpMyAdmin
Create a MySQL database for your website or app, find the connection details, and manage it in phpMyAdmin.
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Add a subdomain
Create a subdomain such as blog.yourdomain.com, upload its own website, and turn on its free SSL certificate.
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Add or remove a DNS record
Add records such as TXT, CNAME or MX to your domain from the dashboard, and delete ones you no longer need.
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Put a website made with AI online
The steps from an AI-built website on your computer to a live website on your own domain, with no technical background needed.
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Put a website made with ChatGPT online
ChatGPT gave you website code in a chat. Turn it into a file and put it on your own domain.
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Put a website made with Claude online
Claude built you a website. Save it as a file, upload it and put it on your own domain.
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Install WordPress
Install WordPress on your domain from the dashboard and sign in to edit your site.
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Upload files and extract a zip in the File manager
Upload your website files in the browser, unpack a zip, and know which folder visitors see.
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Turn on the HTTPS redirect
Send everyone who types http:// to the secure https:// version of your site.
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Run a Node.js app
Turn on Node.js for your domain, upload your app and install its packages from the dashboard.
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Create a business email address
Create an email address on your own domain, find the mail server settings and open webmail.
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Getting help: tickets and live chat
How to reach our support team.
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My website isn't showing yet
You added your domain but your website does not load, or still shows an old site. Check these things in order.
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Paying your invoice and late payments
How to pay, and what happens if a payment is missed.
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Backups: downloading and restoring
Find your backups, download a copy, or restore your site.
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Resetting your password
Forgot your password? Get an emailed link, choose a new one, and what to do if the email does not arrive.
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Sharing a password safely with our team
Use Secrets instead of putting passwords in tickets or chat.
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Free SSL certificates
Every site gets a free SSL certificate. How it is added, how it renews, and what to do for subdomains.
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Two-step sign-in
Turn on two-step sign-in with an authenticator app, save your backup codes, and what to do if you lose your phone.
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Pointing your domain to ABC Teck
Change your nameservers so your website and email use our servers, with steps for GoDaddy and other registrars.
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Getting started with your hosting account
What happens after you sign up, and the first things to do.