Never put passwords or payment details in a support ticket or chat. Tickets and chat refuse messages that look like they contain one.

Use Secrets

  1. In your dashboard, open Secrets.
  2. Give it a short label, for example "WordPress admin for example.com", and paste the password.
  3. Optionally link it to your ticket so our team knows it's there.

Our team can view a secret once. It is deleted the moment it is viewed, or after 7 days if nobody opens it. We keep only the label and who viewed it.

When we need to send you a password, it arrives the same way: you can view it once in Secrets.