A "Not secure" label, or a full-page certificate warning, means the browser is not using a valid SSL certificate for the address it was given. These are the usual causes, with the fix for each.

1. The domain does not point to us yet

The free certificate is added automatically once your domain points to our servers. Until then the browser cannot get a certificate for it. See Pointing your domain to ABC Teck. To check, run this in Command Prompt or Terminal:

nslookup -type=NS yourdomain.com

The answer should list ns1.abcteck.com.

2. The certificate is not installed yet

Open SSL in the dashboard and choose the address from the list at the top.

  • Active: the certificate is installed and renews automatically.
  • Not Installed: click Install Free SSL. We check that the address points to us, then install the certificate. This is normal for a subdomain: unlike your main domain, it does not get one automatically, and the browser shows a certificate warning until you do this. See Add a subdomain.

3. People are using http:// instead of https://

The certificate only protects the https:// address. Turn on the redirect so everyone who types http:// is sent to it. See Turn on the HTTPS redirect.

4. People are using www

The certificate covers the www version of your domain as well, and when your domain uses our nameservers a www record is set up for you. If your DNS is managed somewhere else, make sure www has a CNAME record pointing to your domain there. See Add or remove a DNS record.

5. The page loads something over http://

If your page is on https:// but an image, script or font in it is loaded from an http:// address, the browser can mark the page as not fully secure. Open your page's code and change those addresses to https://, or use paths that do not start with a domain, such as /images/logo.png. AI-generated pages sometimes include http:// links, so check for them.

Still showing a warning?

Open a support ticket from your dashboard. Tell us the exact address, and whether the SSL page shows Active or Not Installed. See Free SSL certificates for how the certificate works.