Knowledge Base
Step-by-step help for common hosting, email, domain and website questions.
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How backups work, and how to download or restore one
When your site is backed up, how long copies are kept, and how to download or restore one from your dashboard.
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Paying your invoice and late payments
How to pay, and what happens if a payment is missed.
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Resetting your password
Forgot your password? Get an emailed link, choose a new one, and what to do if the email does not arrive.
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Two-step sign-in
Turn on two-step sign-in with an authenticator app, save your backup codes, and what to do if you lose your phone.