Privacy Policy

      Summary: We collect only what we need to provide hosting services. We never sell your data. You can request deletion at any time.
    

1. Who We Are

ABCTeck Hosting ("Company", "we", "us") operates the website abcteck.com and the hosting services described herein. To contact us, open a ticket at app.abcteck.com/tickets.php.

2. Information We Collect

Account Information

When you register, we collect your name, email address, and billing information required to provision your hosting account and process payments.

Hosting Data

We store files, databases, and emails you upload or create within your hosting account. This data is yours — we are the custodian, not the owner.

Technical Logs

We collect server access logs (IP address, request path, timestamp, HTTP status) for security and performance monitoring. Logs are retained for 30 days.

Cookies and analytics

We always use the few cookies needed to sign you in, protect forms and the checkout, and remember your cookie choice. Everything else is your choice: full tracking (one anonymous visitor cookie, so we can see which pages, searches and links bring people to us and which become customers), necessary only (anonymous page counts with no cookie, no ID and no IP address) or no tracking (your visit is not counted). We never use advertising cookies, and our analytics is our own: it is not sent to Google or any other analytics company. If you choose full tracking we record which source brought you with your signup and first payment; we delete that record if you withdraw. See our Cookie Policy for every cookie and to change your choice at any time.

3. How We Use Your Information

To provision, maintain, and support your hosting services
To send service-critical emails (invoices, downtime alerts, expiry notices)
To detect and prevent abuse, fraud, and security incidents
To comply with legal obligations
To improve our services and see which marketing works (only with your "full tracking" choice, or using anonymous page counts)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Sharing

We share data only with:

Payment processors (Stripe/PayPal) — for billing. We do not store full card numbers.
Infrastructure providers — our server hardware and data center operators under strict data processing agreements.
Law enforcement — only when legally required by valid court order or equivalent legal process.

5. Data Retention

Account data is retained while your account is active and for 90 days after cancellation (to allow recovery). After 90 days, all hosting data is permanently deleted. Billing records are retained for 7 years as required by tax regulations.

6. Your Rights

You have the right to:

Access a copy of all personal data we hold about you
Correct inaccurate personal data
Request deletion of your data (subject to legal retention obligations)
Export your data in a portable format
Withdraw consent at any time (this will not affect past processing)

To exercise any of these rights, open a ticket at app.abcteck.com/tickets.php (or create a free account first if you don't have one). We will respond within 30 days.

7. Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption for sensitive stored data, firewalled server infrastructure, and regular security audits. Despite our efforts, no internet transmission is 100% secure.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us immediately.

9. Changes to This Policy

We will notify you of material changes via email or a prominent notice in your dashboard at least 14 days before the change takes effect.

10. Contact Us

For privacy questions: open a ticket at app.abcteck.com/tickets.php
For general support: support.php